Privacy Policy

1. Introduction

harum4 ("we," "us," "our") operates an online gaming platform serving Indonesian players. We are committed to protecting your privacy and handling your personal data with transparency, security, and respect for your rights. This Privacy Policy applies to all information collected through our website, mobile applications, and related services.

We comply with applicable Indonesian data protection laws and international best practices for data privacy. This policy should be read in conjunction with our Terms & Conditions, which govern your use of harum4 services.

By creating a harum4 account or using our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

harum4 collects various types of information to provide, maintain, and improve our services, ensure platform security, and comply with legal obligations.

2.1 Information You Provide Directly

When you register for a harum4 account, you provide personal information including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (KTP number)
• Contact Information: Email address, phone number, residential address, and postal code
• Account Credentials: Username, password, and security questions/answers
• Financial Information: Bank account details (bank name, account number, account holder name) for processing deposits and withdrawals
• Verification Documents: Copies of government-issued ID (KTP, passport, driver's license), proof of address (utility bills, bank statements), and selfie photographs holding identification

2.2 Information Collected Automatically

When you use harum4, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers
• Usage Data: Pages visited, games played, bets placed, time spent on platform, click patterns, search queries
• Transaction Data: Deposit amounts, withdrawal requests, bonus claims, betting history, win/loss records
• Location Data: Approximate geographic location based on IP address (city and region level, not precise GPS coordinates)
• Communication Records: Live chat transcripts, email correspondence, customer support interactions

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Providers: Transaction confirmation, payment method verification, fraud detection alerts from Indonesian banks (BCA, BRI, BNI, Mandiri, etc.)
• Identity Verification Services: Age verification, identity authentication, and fraud prevention checks
• Game Providers: Game session data, gameplay statistics, and RNG results from casino game suppliers

3. How We Use Your Information

harum4 uses your personal information for the following purposes:

3.1 Service Delivery

• Creating and managing your gaming account
• Processing deposits, withdrawals, and financial transactions in Indonesian Rupiah (IDR)
• Providing access to casino games, live dealer tables, sports betting, and other gaming products
• Calculating and crediting winnings, processing payouts
• Delivering customer support via live chat, email, and phone

3.2 Verification and Compliance

• Verifying your identity, age (21+ requirement), and residency status
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Preventing fraud, underage gambling, and account abuse
• Detecting and preventing multiple accounts (duplicate accounts)
• Complying with legal and regulatory obligations

3.3 Platform Improvement

• Analyzing user behavior to improve website performance and user experience
• Identifying technical issues and optimizing platform stability
• Developing new features and gaming products based on player preferences
• Conducting research and statistical analysis (using aggregated, anonymized data)

3.4 Marketing and Communications

• Sending promotional offers, bonus notifications, and special event announcements (with your consent)
• Personalizing content and recommendations based on your gaming preferences
• Conducting surveys and requesting feedback on harum4 services
• Sending important account notifications, security alerts, and policy updates (transactional emails, consent not required)

3.5 Responsible Gaming

• Monitoring for problem gambling patterns and implementing responsible gaming tools
• Enforcing deposit limits, loss limits, and self-exclusion preferences you set
• Providing access to responsible gaming resources and support information

4. Data Sharing and Disclosure

harum4 does not sell your personal information to third parties. We share your data only in the following limited circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist in operating harum4, including:

• Payment Processors: Indonesian banks and payment gateways that process deposits and withdrawals (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon)
• Game Providers: Casino game suppliers and live dealer platform operators who deliver gaming content
• Identity Verification Services: Third-party vendors that conduct age verification and KYC checks
• Cloud Hosting Providers: Infrastructure providers that host harum4 servers and databases
• Customer Support Tools: Live chat software and email service providers used for customer service

These service providers are bound by confidentiality agreements and are authorized to use your information only as necessary to provide services to harum4.

4.2 Legal Obligations

We may disclose your information when required by law or in response to valid legal requests, including:

• Compliance with court orders, subpoenas, or legal processes
• Cooperation with law enforcement investigations
• Enforcement of our Terms & Conditions or investigation of policy violations
• Protection of harum4's rights, property, and safety, or that of our users

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the business assets.

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent for such sharing.

5. Data Security

harum4 implements robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5.1 Technical Security Measures

• Encryption: All data transmitted between your device and harum4 servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same standard used by banks worldwide
• Secure Storage: Personal data is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems
• Password Protection: User passwords are hashed and salted using industry-standard cryptographic algorithms; harum4 staff cannot view your password
• Regular Audits: Our security infrastructure undergoes regular third-party security audits and penetration testing

5.2 Administrative Safeguards

• Access to personal data is restricted to authorized harum4 personnel who require it for legitimate business purposes
• All employees and contractors sign confidentiality agreements and receive data protection training
• We maintain comprehensive incident response procedures to address potential data breaches

5.3 Your Responsibilities

While harum4 implements strong security measures, you also play a crucial role in protecting your account:

• Use a strong, unique password not shared with other websites
• Never share your login credentials with anyone
• Log out after each session, especially on shared devices
• Report suspicious activity or unauthorized access immediately

Despite our best efforts, no internet transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

harum4 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content.

6.1 What Are Cookies

Cookies are small text files stored on your device by your web browser. They allow websites to remember your preferences, recognize returning visitors, and track user behavior.

6.2 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality including login authentication, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous data on how visitors use harum4, helping us identify technical issues and improve performance.
• Functionality Cookies: Remember your preferences such as language settings, display options, and favorite games.
• Analytics Cookies: Used to understand user behavior patterns, popular features, and traffic sources (e.g., Google Analytics).

6.3 Managing Cookies

Most web browsers allow you to control cookies through settings. You can block or delete cookies, but doing so may affect harum4 functionality and your user experience. Essential cookies cannot be disabled without preventing you from using the platform.

7. Data Retention

harum4 retains your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Accounts: Personal information is retained for the duration of your account's active status
• Closed Accounts: After account closure, we retain certain data for up to 7 years to comply with legal obligations (tax records, transaction history, AML compliance)
• Communication Records: Customer support transcripts and email correspondence are retained for up to 3 years
• Marketing Data: If you unsubscribe from marketing communications, we retain only your email address to honor your opt-out request

After retention periods expire, personal data is securely deleted or anonymized so it can no longer identify you.

8. Your Privacy Rights

As a harum4 user, you have the following rights regarding your personal information:

8.1 Access and Portability

You have the right to request a copy of the personal information harum4 holds about you. We will provide this information in a structured, commonly used format within 30 days of your request.

8.2 Correction

You can update inaccurate or incomplete personal information directly through your account settings or by contacting customer support. We will correct errors promptly upon verification.

8.3 Deletion

You may request deletion of your personal information, subject to legal and contractual obligations. Note that account closure does not immediately delete all data—certain records must be retained for compliance purposes.

8.4 Marketing Opt-Out

You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any marketing email or adjusting preferences in your account settings. Note that you cannot opt out of transactional emails (account notifications, security alerts, policy updates).

8.5 Exercising Your Rights

To exercise any privacy rights, contact harum4 customer support via email at [email protected] or through live chat. We will respond to verified requests within 30 days. For security purposes, we may require identity verification before processing requests.

9. International Data Transfers

harum4 primarily serves Indonesian players, and your data is stored on servers located in secure international data centers. While Indonesia is your primary jurisdiction, some data processing may occur in other countries where our service providers operate.

When transferring data internationally, harum4 ensures adequate protections are in place through contractual safeguards, data processing agreements, and compliance with international data transfer frameworks. Your data remains protected by this Privacy Policy and applicable Indonesian data protection laws regardless of where it is processed.

10. Children's Privacy

harum4 services are strictly for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that a minor has provided personal information, we will immediately delete such information and terminate the account.

If you believe a minor has created a harum4 account or provided personal information, please report it immediately to [email protected]. Parents and guardians should monitor their children's internet usage and ensure minors do not access online gambling platforms.

11. Changes to Privacy Policy

harum4 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated via email, on-site notification banner, or announcement on our homepage.

The "Last Updated" date at the top of this page indicates when the most recent changes were made. Continued use of harum4 after policy modifications constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or harum4's data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the harum4 website
• Support Hours: 24 hours a day, 7 days a week (WIB timezone)

Our customer support team speaks Indonesian fluently and is available to address privacy inquiries, data access requests, and account concerns. For urgent data protection matters, please mark your communication as "Privacy Request" for priority handling.